The average turnaround time for a Canadian Criminal Record Check is fifteen minutes to four hours, however, times may vary due to the following:
- If OneID has been requested, then the applicant may not have submitted clear photographs, or they may have submitted invalid IDs. Certn's Support team will reach out to the candidate to obtain valid photographs via email, in order to successfully submit the application. Any further delays or issues with their IDs will be brought up to the Client.
- The candidate may not have disclosed convictions accurately initially. In this case, please reach out to our Support team for further assistance.
- Inaccurate details (ie. incorrect date of birth, spelling errors, wrong names) submitted by the candidate. Our Support team will reach out to the candidate to verify their information, or retrieve the correct details for their application.
If you do encounter any delays or issues when issuing a Canadian Criminal Record Check, please reach out to our Support team, or your Account Manager, for assistance.